1. Seven-day request window
Refund requests should be made within seven days of purchase, where the paid trip features have not been substantially used. Eligibility is assessed in context, including whether the pass has already been used to generate or access a substantial portion of its paid planning or in-trip functionality. The Trip Pass is a one-time purchase, so there is nothing to cancel or unsubscribe from.
2. Payment-provider processing
Purchases are processed by Lemon Squeezy acting as Merchant of Record. Approved refunds are subject to Lemon Squeezy's processing rules, your payment method, and its timing. When a refund is completed, the Trip Pass access linked to that order is revoked automatically.
3. Statutory rights
Nothing in this policy limits consumer rights that apply under law. Where applicable law provides stronger cancellation, refund, or remedy rights, those statutory rights control.
4. How to request a refund
Send your request through the Contact page, using the email address on your ARKIYO account and the order reference from your Lemon Squeezy purchase receipt. Guest use of ARKIYO is free and needs no refund request.